DanKelly

Hello, I'm

Dan Kelly

Capability Manager · DXC Technology

Leading application development & support teams across platinum accounts — driving availability, SLA compliance and continuous improvement.

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  • 10+years at DXC
  • 27engineers led
  • 3platinum accounts
Dan Kelly

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About me

Experience

2+ years
Capability Management

Education

B.Sc (Hons)
Computing Studies

A dynamic Capability Manager with a track record of delivering high-quality IT solutions while effectively leading and motivating teams. With over 10 years of experience at DXC Technology, I currently oversee 27 engineers across 3 platinum accounts, striving for excellence in availability, SLA compliance, and reducing outages. My expertise in application management and support has resulted in consistently achieving high availability, meeting SLAs, and reducing outages through continuous improvement. I am committed to fostering a positive work environment, developing team members' skills, and driving exceptional results.

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Key skills

People management

  • Team Leadership
  • People Management
  • Resource Management
  • Delegation
  • Communication
  • Empathy

Service delivery

  • Technical Knowledge
  • ITIL
  • Customer Relations
  • SLA & KPI Management
  • Problem Solving
  • Stakeholder Management

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Career history

Capability / Service Delivery Manager

DXC Technology · 2022 – present

Responsible for the leadership of multiple application development and support functions, leveraged across several platinum accounts: Rolls-Royce, BAE and Smart DCC. People management of multiple application support teams: HR governance, annual goal setting, performance management, financial planning and recruitment.

Ensuring capabilities work towards our service line and wider organisational goals — achieving availability, service SLAs, reducing outages and optimising IT solutions through continuous service improvement; and working with account management to ensure key production environment (KPE) systems are well understood and availability compromises are handled optimally, avoiding associated penalties.

Application Support Team Lead

DXC Technology · 2017 – 2022

Team Lead for the 2nd/3rd line Wintel application support team on the Rolls-Royce account. Achieved 100% SLA compliance on over 1,500 incidents across 47 global applications, and managed the roll-out and patching of multiple large-scale applications across the Rolls-Royce estate. ITIL Foundation v3 certified, with extensive knowledge of incident, problem, change and transition management.

Application Support Engineer

DXC Technology · 2013 – 2022

Support of Wintel and UNIX based applications, focused on Siemens' Manufacturing Execution System (SIMATIC IT) and the bespoke UNIX application PS2000. Heavily involved in supporting key Rolls-Royce shop-floor applications including IBM Maximo, Cognos, CDM LifeWeb, FAST Search, RR Intranet, SharePoint and RCI, hosted across Windows Server 2003–2012 estates.

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Contact me

✉ dan@dankellys.co.uk in LinkedIn